Frequently Asked Questions

Q: What do I need to open an account?
A: You will need two forms of valid ID and a minimum of $100 dollars to open an account at Blanco National Bank. Click here to view our Personal Deposit Account Comparison.

Q: What should I do if my card is lost or stolen?
A: Immediately call your local branch to close the card and process a card re-issue. If it’s after hours call 1-800-264-4274 to restrict the card from being used and follow up with your branch during opening hours to close the card and process a re-issue. If you have access to our mobile app you can restrict the card yourself by clicking on the cards icon at the bottom and switching the activation to off. If you have multiple cards on the account make sure that you are turning off the correct card. You will know the card has been deactivated when a box pops up and states ‘Card Status has been changed successfully’ and the picture of your debit card is faded. Turning your card off does not close your card and you will still need to contact your local branch during business hours to close your card and get a new one re-issued to you.

Q: How do I retrieve the pin number on my debit card if I can’t remember it?
A: Visa® sends the pin number directly to you so we do not have access to the pin number set up on your debit card. If you forget the current pin number to your card, call a New Accounts Representative at your local BNB Branch to have a new pin number sent to you.

Q: Can I change the pin number of my debit card?
A: With proper identification and the current pin number of your debit card you can change the pin to any 4-digit number of your choosing. Visit the BNB Branch near you to change your pin number.

Q: How long does it take to receive a replacement debit card?
A: It takes anywhere from 5-10 business days to receive a new debit card.

Q: How much does it cost for a replacement debit card if mine is damaged or lost?
A: A replacement debit card cost $5.00. Please speak with a New Accounts Representative to order a replacement debit card.

Q: How do I get set up for Online Banking?
A: To get initially set up for Online Banking either click on "New User" on the ONLINE BANKING section on the left side of each page of our website, or call our Bookkeeping department at (830) 833-4538. You will need to provide your e-mail address for us to send you an online banking invite. For security reasons this e-mail invite is only good for 24 hours. Click this website to access your merchant account virtual terminal setup.

Q: What do I need to do if I log into my Online Banking account and it’s asking security questions that I’ve never set up?
A: If your Online Banking account is asking you questions that you’ve never set up, this can either mean that you’ve entered your username wrong or it’s been a while since you’ve logged on and your account is currently dormant. Try to login a second time and if you are still getting incorrect security questions please call our bookkeeping department at (830) 833-4538 to restore your Online Banking account.

Q: How do I get back into my Online Banking account after my account has been locked?
A: If you have been locked out of your account online please call our bookkeeping department at (830) 833-4538 to have your account unlocked.

Q: How can I get information about my account by phone?
A: You can call our Telebank service toll free 24/7 at 1-855-256-9998. If you have not been set up for this service, when asked for your pin number, use the last four digits of your social security number and Telebank will prompt you to set up a pin number of your own. You can also call your local branch from 8:30 a.m. to 4 p.m. to speak with a representative about your account.

Q: How do I setup Direct Deposit of my payroll check?
A: If your employer participates in a direct deposit program you will need to provide our routing number (114909482) and your account number to the human resource or payroll department at your company. If you are unsure of your account number refer to the bottom of your checks. The account number is the seven digit number after our routing number.

Q: How can I make a deposit from a remote location?
A: You can get set up with direct deposit(s), send us your deposit(s) by mail, or deposit your echeck(s) with the clarity app, your smart phone using our mobile app.

Q: How do I get the Mobile App for my phone?
A: To utilize our app you will need a smart phone. If you have an iPhone you will need to go to the Apple App store and if you are an Android user you can get it at Google Play. In the search box enter ‘Blanco Bank’ and then download our app! Learn how to get set up here!

Q: What is Blanco National Bank’s Routing number?
A: Our Routing number is: 114909482. This is the routing number for wires and all branches.

At Blanco National Bank we understand that finding time to get to the bank is sometimes difficult. Make time for the more important things in life. Conveniently submit a question below for a Blanco Bank representative to assist you.

Q: Do you accept large amounts of unrolled coins?
A: We will be happy to count and roll your coins, at any location, on Tuesday, Wednesday or Thursday, with the exception of the day after a holiday. This service is free for our customers and $0.10 per roll for non-customers.